Privacy Policy
Effective January 18, 2026
Shamira ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our incident management platform.
Information We Collect
Account Information
When you create an account, we collect your name, email address, and organization details. This enables us to provide you with access to the platform and communicate important updates.
Usage Data
We collect information about how you interact with Shamira, including login times, features used, and device information. This helps us improve the platform and troubleshoot issues.
Incident Data
The incidents, reports, and operational data you create within Shamira are stored securely. This data belongs to your organization and is essential for the service to function.
How We Use Your Information
- Provide the Service: Deliver incident management features, enable team collaboration, and generate reports.
- Improve the Platform: Analyze usage patterns to enhance features, fix bugs, and develop new capabilities.
- Communicate: Send service updates, security alerts, and respond to your inquiries.
Data Sharing
Your data is shared only within your organization as configured by your administrators. We do not sell, rent, or trade your personal information to third parties.
We may share data with service providers who assist in operating the platform (such as hosting providers), but only under strict contractual obligations to protect your information.
Data Retention
We retain your data while your account remains active and for a reasonable period afterward to comply with legal obligations and resolve disputes. You may request deletion of your data at any time.
Security
We implement industry-standard security measures to protect your data, including:
- Encryption in transit (TLS) and at rest
- Role-based access controls
- Regular security audits and monitoring
- Secure data centers with physical access controls
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Export your data in a portable format
To exercise these rights, contact us at [email protected].
Cookies
During our beta period, we use only essential cookies required for the platform to function—such as session management and security tokens. We do not use advertising or tracking cookies.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the platform. Continued use after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices:
Shamira